IMPORTANT SAFETY INFORMATION
Bose® CineMate® GS Series II and
Bose® CineMate Series II systems
This page may be updated periodically. It was last updated on 09/12/2012.
Bose is voluntarily recalling the Acoustimass® module in the Bose CineMate GS Series II and Bose CineMate Series II systems from countries where the voltage from the wall outlet is 220 volts or higher. A component in the system's Acoustimass module could fail and present a potential fire hazard when operated at these voltages.
This recall also includes the dual-voltage models sold in the United States and through U.S. military bases worldwide — almost all of which were purchased from military exchanges and catalogs. The potential fire hazard exists for the dual-voltage models when they are used in countries where the voltage from the wall outlet is 220 volts or higher.
The standard 120-volt CineMate GS Series II and CineMate Series II systems (sold at many retail stores in the United States and Canada) are not included in this recall.
Locate Acoustimass module serial number »
View countries impacted by the recall »
If you purchased a Bose® CineMate® GS Series II or CineMate Series II system before 12 September 2012 and are using it in a country where the wall outlet voltage is 220 or higher, your system is included in this action. Stop using your CineMate GS Series II or CineMate Series II system and unplug it from the electrical outlet immediately.
CONTACT INFORMATION
To confirm your system is included in the recall, and for instructions on how to return your Acoustimass module, please refer to the contact information below. We will repair or replace your Acoustimass module free of charge.
| Country | Phone Number | Call Center Hours of Operation | Contact URL |
|---|---|---|---|
| Angola | 244 222011894 | Local business hours | |
| Argentina | 11-5554-9450 | Local business hours | |
| Australia | 1800 775553 | Mon. - Fri.: 8 am - 5 pm (Walk-in: 9 am - 5 pm) |
|
| Austria | 0800-802147 | Mon. - Fri.: 8 am - 8 pm Weekend: 10 am - 5 pm |
www.bose.eu/safety |
| Azerbaijan | 994 12 4372111 | Local business hours | www.bose.eu/safety |
| Bahrain | 1731-1173 | Local business hours | |
| Bangladesh | 2 8312691 | Local business hours | |
| Belarus | 8 017 334 22 82 | Local business hours | www.bose.eu/safety |
| Belgium | 0800-262-25 | Mon. - Fri.: 8 am - 8 pm Weekend: 10 am - 5 pm |
www.bose.eu/safety |
| Bolivia | 707-62226 | Local business hours | |
| Brazil | 0800-8914415 | Local business hours | |
| Bulgaria | 0800 1 2673 | Local business hours | www.bose.eu/safety |
| Cambodia | +848 932 5600 | Local business hours | |
| Chile | 01 877-588-2196 | Local business hours | |
| Croatia | +386-1-5140471 | Local business hours | www.bose.eu/safety |
| Cyprus | 357 22764570 | Local business hours | www.bose.eu/safety |
| Czech Republic | 00420 777726006 | Local business hours | www.bose.eu/safety |
| Denmark | 80 82 60 06 | Mon. - Fri.: 8 am - 8 pm Weekend: 10 am - 5 pm |
www.bose.eu/safety |
| Egypt | 22-290-1102 | Local business hours | |
| Estonia | 372 5106061 | Local business hours | www.bose.eu/safety |
| Fiji | +679 999 6282 | Local business hours | |
| Finland | 0800 915 761 | Mon. - Fri.: 8 am - 8 pm Weekend: 10 am - 5 pm |
www.bose.eu/safety |
| France | 0800-91 65 66 | Mon. - Fri.: 8 am - 8 pm Weekend: 10 am - 5 pm |
www.bose.eu/safety |
| Georgia | 57779 7745 | Local business hours | www.bose.eu/safety |
| Germany | 0800-181 2925 | Mon. - Fri.: 8 am - 8 pm Weekend: 10 am - 5 pm |
www.bose.eu/safety |
| Greece | 30 210 6721200 | Local business hours | www.bose.eu/safety |
| Hungary | 06 800 14041 | Mon. - Thu.: 9.00 hrs - 12.00 hrs 13.00 hrs - 18.00 hrs Friday: 9.00 hrs - 12.00 hrs 13.00 hrs - 16.00 hrs |
www.bose.eu/safety |
| Iceland | 354 516677 | Local business hours | |
| India | 1-800-102-2673 | Sun. - Sat. 9 am - 7 pm |
|
| Indonesia | (21) 6918483 | Local business hours | |
| Ireland | 1-800-948-609 | Mon. - Fri.: 8 am - 8 pm Weekend: 10 am - 5 pm |
www.bose.eu/safety |
| Israel | 1700700727 | Local business hours | |
| Italy | 800-788-641 | Mon. - Fri.: 9 am - 6 pm Weekend: 10 am - 5 pm |
www.bose.eu/safety |
| Jordan | 6 5545902 | Local business hours | |
| Kazakhstan | +7 727 2582020 ext. 180 | Local business hours | www.bose.eu/safety |
| Kenya | 20 4447796 | Local business hours | |
| Kosovo | www.bose.eu/safety | ||
| Kuwait | 2472 0631 | Local business hours | |
| Laos | +848 932 5600 | Local business hours | |
| Latvia | 371 67607133 | Local business hours | www.bose.eu/safety |
| Lebanon | 1 252474 | Local business hours | |
| Lithuania | 37052121222 | Local business hours | www.bose.eu/safety |
| Luxembourg | 800-2-7973 | Mon. - Fri.: 8 am - 8 pm Weekend: 10 am - 5 pm |
www.bose.eu/safety |
| Macedonia | +386-1-5140471 | Local business hours | www.bose.eu/safety |
| Malaysia | (65)6745 2028 | Local business hours | |
| Maldives | 332 3450 | Local business hours | |
| Malta | 356 21225381 | Local business hours | www.bose.eu/safety |
| Mauritius | +2304275454 | Local business hours | www.bose.eu/safety |
| Morocco | 212 52 2206687 | Local business hours | www.bose.eu/safety |
| Nepal | 1-800-102-2673 | Local business hours | |
| New Zealand | 0800 035318 | Local business hours | |
| Nigeria | 234 803 343 0765 | Local business hours | www.bose.eu/safety |
| Norway | 800-15807 | Local business hours | www.bose.eu/safety |
| Oman | 24830606 | Local business hours | |
| Pakistan | 213 5840163 | Local business hours | |
| Peru | 01-437-7653 | Local business hours | |
| Philippines | 724-9566 | Local business hours | |
| Poland | 00-800-141-0098 | Mon. - Fri.: 9 am - 5 pm | www.bose.eu/safety |
| Portugal | 351 22 9419248 | Local business hours | www.bose.eu/safety |
| Qatar | 44257844 | Local business hours | |
| Romania | 0251-411116 | Local business hours | www.bose.eu/safety |
| Russia | 7495 7307800 | Local business hours | www.bose.eu/safety |
| Saudi Arabia | 3 898 2081 | Local business hours | |
| Serbia | +386-1-5140471 | Local business hours | www.bose.eu/safety |
| Singapore | 6745 2028 | Local business hours | |
| Slovakia | 421-2-4910 6611 | Local business hours | www.bose.eu/safety |
| Slovenia | 386-1-5140471 | Local business hours | www.bose.eu/safety |
| South Africa | (011) 880 1933 | Local business hours | |
| South Korea | 02-3446-3514 | Local business hours | |
| Spain | 34 9174 82970 | Local business hours | www.bose.eu/safety |
| Sri Lanka | 11 269 7952 | Local business hours | |
| Sweden | 020-889 853 | Mon. - Fri.: 8 am - 8 pm Weekend: 10 am - 5 pm |
www.bose.eu/safety |
| Switzerland | 0800-820-067 | Local business hours | www.bose.eu/safety |
| Tahiti | 54 42 44 | Local business hours | |
| Thailand | 22346467 | Local business hours | |
| The Netherlands | 0800-023-2181 | Mon. - Fri.: 9 am - 8 pm Weekend: 10 am - 2 pm |
www.bose.eu/safety |
| Tunisia | 216 21 847 747 | Local business hours | |
| Turkey | 90212 3854747 | Local business hours | www.bose.eu/safety |
| UAE | 04 417 2000 | Local business hours | |
| Ukraine | 38 044 4995607 | Local business hours | www.bose.eu/safety |
| United Kingdom | 0800 098 8519 | Mon. - Fri.: 8 am - 8 pm Weekend: 10 am - 5 pm |
www.bose.eu/safety |
| United States (dual voltage only) |
877-354-1004 Military Personnel outside U.S.: 001 508 614 1842 |
Mon. - Fri.: 8:30 am - 9:00 pm EST Mon. - Fri.: 8:30 am - 5:00 pm EST |
|
| Vietnam | +848 932 5600 | Local business hours |
