IMPORTANT SAFETY INFORMATION

Bose® CineMate® GS Series II and
Bose® CineMate Series II systems

This page may be updated periodically. It was last updated on 09/12/2012.

Cinemate GS Series II and Cinemate Series II systems

Bose is voluntarily recalling the Acoustimass® module in the Bose CineMate GS Series II and Bose CineMate Series II systems from countries where the voltage from the wall outlet is 220 volts or higher. A component in the system's Acoustimass module could fail and present a potential fire hazard when operated at these voltages.

This recall also includes the dual-voltage models sold in the United States and through U.S. military bases worldwide — almost all of which were purchased from military exchanges and catalogs. The potential fire hazard exists for the dual-voltage models when they are used in countries where the voltage from the wall outlet is 220 volts or higher.

The standard 120-volt CineMate GS Series II and CineMate Series II systems (sold at many retail stores in the United States and Canada) are not included in this recall.

Locate Acoustimass module serial number »
View countries impacted by the recall »

If you purchased a Bose® CineMate® GS Series II or CineMate Series II system before 12 September 2012 and are using it in a country where the wall outlet voltage is 220 or higher, your system is included in this action. Stop using your CineMate GS Series II or CineMate Series II system and unplug it from the electrical outlet immediately.

CONTACT INFORMATION

To confirm your system is included in the recall, and for instructions on how to return your Acoustimass module, please refer to the contact information below. We will repair or replace your Acoustimass module free of charge.

 

CountryPhone NumberCall Center Hours of OperationContact URL
Angola 244 222011894 Local business hours
Argentina 11-5554-9450 Local business hours
Australia 1800 775553 Mon. - Fri.: 8 am - 5 pm
(Walk-in: 9 am - 5 pm)
Austria 0800-802147 Mon. - Fri.: 8 am - 8 pm
Weekend: 10 am - 5 pm
www.bose.eu/safety
Azerbaijan 994 12 4372111 Local business hours www.bose.eu/safety
Bahrain 1731-1173 Local business hours
Bangladesh 2 8312691 Local business hours
Belarus 8 017 334 22 82 Local business hours www.bose.eu/safety
Belgium 0800-262-25 Mon. - Fri.: 8 am - 8 pm
Weekend: 10 am - 5 pm
www.bose.eu/safety
Bolivia 707-62226 Local business hours
Brazil 0800-8914415 Local business hours
Bulgaria 0800 1 2673 Local business hours www.bose.eu/safety
Cambodia +848 932 5600 Local business hours
Chile 01 877-588-2196 Local business hours
Croatia +386-1-5140471 Local business hours www.bose.eu/safety
Cyprus 357 22764570 Local business hours www.bose.eu/safety
Czech Republic 00420 777726006 Local business hours www.bose.eu/safety
Denmark 80 82 60 06 Mon. - Fri.: 8 am - 8 pm
Weekend: 10 am - 5 pm
www.bose.eu/safety
Egypt 22-290-1102 Local business hours
Estonia 372 5106061 Local business hours www.bose.eu/safety
Fiji +679 999 6282 Local business hours
Finland 0800 915 761 Mon. - Fri.: 8 am - 8 pm
Weekend: 10 am - 5 pm
www.bose.eu/safety
France 0800-91 65 66 Mon. - Fri.: 8 am - 8 pm
Weekend: 10 am - 5 pm
www.bose.eu/safety
Georgia 57779 7745 Local business hours www.bose.eu/safety
Germany 0800-181 2925 Mon. - Fri.: 8 am - 8 pm
Weekend: 10 am - 5 pm
www.bose.eu/safety
Greece 30 210 6721200 Local business hours www.bose.eu/safety
Hungary 06 800 14041 Mon. - Thu.:
9.00 hrs - 12.00 hrs
13.00 hrs - 18.00 hrs

Friday:
9.00 hrs - 12.00 hrs
13.00 hrs - 16.00 hrs
www.bose.eu/safety
Iceland 354 516677 Local business hours
India 1-800-102-2673 Sun. - Sat.
9 am - 7 pm
Indonesia (21) 6918483 Local business hours
Ireland 1-800-948-609 Mon. - Fri.: 8 am - 8 pm
Weekend: 10 am - 5 pm
www.bose.eu/safety
Israel 1700700727 Local business hours
Italy 800-788-641 Mon. - Fri.: 9 am - 6 pm
Weekend: 10 am - 5 pm
www.bose.eu/safety
Jordan 6 5545902 Local business hours
Kazakhstan +7 727 2582020 ext. 180 Local business hours www.bose.eu/safety
Kenya 20 4447796 Local business hours
Kosovo www.bose.eu/safety
Kuwait 2472 0631 Local business hours
Laos +848 932 5600 Local business hours
Latvia 371 67607133 Local business hours www.bose.eu/safety
Lebanon 1 252474 Local business hours
Lithuania 37052121222 Local business hours www.bose.eu/safety
Luxembourg 800-2-7973 Mon. - Fri.: 8 am - 8 pm
Weekend: 10 am - 5 pm
www.bose.eu/safety
Macedonia +386-1-5140471 Local business hours www.bose.eu/safety
Malaysia (65)6745 2028 Local business hours
Maldives 332 3450 Local business hours
Malta 356 21225381 Local business hours www.bose.eu/safety
Mauritius +2304275454 Local business hours www.bose.eu/safety
Morocco 212 52 2206687 Local business hours www.bose.eu/safety
Nepal 1-800-102-2673 Local business hours
New Zealand 0800 035318 Local business hours
Nigeria 234 803 343 0765 Local business hours www.bose.eu/safety
Norway 800-15807 Local business hours www.bose.eu/safety
Oman 24830606 Local business hours
Pakistan 213 5840163 Local business hours
Peru 01-437-7653 Local business hours
Philippines 724-9566 Local business hours
Poland 00-800-141-0098 Mon. - Fri.: 9 am - 5 pm www.bose.eu/safety
Portugal 351 22 9419248 Local business hours www.bose.eu/safety
Qatar 44257844 Local business hours
Romania 0251-411116 Local business hours www.bose.eu/safety
Russia 7495 7307800 Local business hours www.bose.eu/safety
Saudi Arabia 3 898 2081 Local business hours
Serbia +386-1-5140471 Local business hours www.bose.eu/safety
Singapore 6745 2028 Local business hours
Slovakia 421-2-4910 6611 Local business hours www.bose.eu/safety
Slovenia 386-1-5140471 Local business hours www.bose.eu/safety
South Africa (011) 880 1933 Local business hours
South Korea 02-3446-3514 Local business hours
Spain 34 9174 82970 Local business hours www.bose.eu/safety
Sri Lanka 11 269 7952 Local business hours
Sweden 020-889 853 Mon. - Fri.: 8 am - 8 pm
Weekend: 10 am - 5 pm
www.bose.eu/safety
Switzerland 0800-820-067 Local business hours www.bose.eu/safety
Tahiti 54 42 44 Local business hours
Thailand 22346467 Local business hours
The Netherlands 0800-023-2181 Mon. - Fri.: 9 am - 8 pm
Weekend: 10 am - 2 pm
www.bose.eu/safety
Tunisia 216 21 847 747 Local business hours
Turkey 90212 3854747 Local business hours www.bose.eu/safety
UAE 04 417 2000 Local business hours
Ukraine 38 044 4995607 Local business hours www.bose.eu/safety
United Kingdom 0800 098 8519 Mon. - Fri.: 8 am - 8 pm
Weekend: 10 am - 5 pm
www.bose.eu/safety
United States
(dual voltage only)
877-354-1004
 
 
Military Personnel outside U.S.:
001 508 614 1842
Mon. - Fri.:
8:30 am - 9:00 pm EST

Mon. - Fri.:
8:30 am - 5:00 pm EST
Vietnam +848 932 5600 Local business hours